Information of interest
IMPORTANT POINTS REGARDING RETURNS
- When placing the order, you will be asked for the size(s) (XS/S, M/L, XL/XXL) of the garment you are purchasing according to our measurement table. Once the garment has been sent, it cannot be returned unless the size requested and the size marked on the outside of the garment are different and the package has not been opened. COCO TAN will not be responsible if the client took his measurements wrong.
- In the event of an error in the purchase detail by COCO TAN, the claims will be received within the first two days of receipt of the order. Upon reaching an agreement, the garment will be received in the same condition that it was delivered: unused, clean, without stains and the package closed and sealed as it was delivered.
- No refunds will be made.
- If the client confirms the order and the payment has already been made and later wishes to cancel the order for different reasons before it is shipped, he or she will only receive 80% of the payment already made, since expenses and payments are generated at the time of making the request. immediate, such as taxes and others.
It is a necessary requirement for the acquisition of the products offered on this site, that you read and accept the following Terms and Conditions that were previously written. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use in this document. All the products that are offered by our website could be created, collected, sent or presented by a third web page and in such case they would be subject to their own Terms and Conditions.
All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include verification of stock and product availability, validation of the payment method, and compliance of the conditions required by the selected means of payment.
What courier service does Coco Tan use?
COCO TAN BOUTIQUE uses the services of Correos de Costa Rica to make national and international shipments. The shipping service is regulated by the policies of Correos de Costa Rica or any other courier that handles the customer's request (DHL, Fed Ex, etc.) in "exclusive" cases.
ESTIMATED TIME FOR NATIONAL SHIPMENTS
The delivery of the packages will be made within an approximate period of 2 to 3 days approx. within the GAM and from 1 to 4 days outside the GAM.
ESTIMATED TIME FOR INTERNATIONAL DELIVERIES
The delivery of international shipments, using Correos de Costa Rica, depends on the shipping company requested by the customer at the time of payment. (Approximately 3 weeks). The cost of shipping is subject to the chosen courier and the costs are borne by the customer.
It will not be possible to personally pick up the package at the Coco Tan facilities.
LOST OR DAMAGED GARMENT
In the event of loss or misplacement of the package from the moment COCO TAN delivers it to the Post Office collector, the TOTAL responsibility for the refund or compensation of the package is Correos de Costa Rica, however COCO TAN undertakes to guide the client with the process and connect it with the person in charge of Correos de Costa Rica who will take the case for its satisfactory resolution in accordance with the policies of Correos de Costa Rica. (Do not hesitate to connect us so that we can help you in a personalized way in case of loss or damage to the item. Coco Tan wants your experience to be the best we can offer you).
The delivery of international shipments depends on the shipping company requested by the customer at the time of payment. The cost of shipping is subject to the chosen company and the costs are borne by the customer.
Note: The prices of the products offered in this Online Store are valid only for purchases made on this website and/or official pages of the store on other platforms such as Facebook, Instagram, etc. As long as they agree with those published on this website.