Shipping Policies

SHIPPING POLICIES

What courier service does Coco Tan use?

COCO TAN BOUTIQUE uses the services of Correos de Costa Rica to make national and international shipments. The shipping service is regulated by the policies of Correos de Costa Rica or any other courier that handles the customer's request (DHL, Fed Ex, etc.) in "exclusive" cases.

ESTIMATED TIME FOR NATIONAL SHIPMENTS

 The delivery of the packages will be made within an approximate period of 2 to 3 days approx. within the GAM and from 1 to 4 days outside the GAM.

ESTIMATED TIME FOR INTERNATIONAL DELIVERIES

The delivery of international shipments, using Correos de Costa Rica, depends on the shipping company requested by the customer at the time of payment. (Approximately 3 weeks). The cost of shipping is subject to the chosen courier and the costs are borne by the customer.

It will not be possible to personally pick up the package at the Coco Tan facilities.

LOST OR DAMAGED GARMENT

In the event of loss or misplacement of the package from the moment COCO TAN delivers it to the Post Office collector, the TOTAL responsibility for the refund or compensation of the package is Correos de Costa Rica, however COCO TAN undertakes to guide the client with the process and connect it with the person in charge of Correos de Costa Rica who will take the case for its satisfactory resolution in accordance with the policies of Correos de Costa Rica. (Do not hesitate to connect us so that we can help you in a personalized way in case of loss or damage to the item. Coco Tan wants your experience to be the best we can offer you).

 The delivery of international shipments depends on the shipping company requested by the customer at the time of payment. The cost of shipping is subject to the chosen company and the costs are borne by the customer.

Note: The prices of the products offered in this Online Store are valid only for purchases made on this website and/or official pages of the store on other platforms such as Facebook, Instagram, etc. As long as they agree with those published on this website.